Delete your Nana account

You can ask Nana Logistics to delete your account and personal information for any of our apps: Nana, Nana Vendor or Nana Rider.

How to request deletion

1. Email [email protected] with the subject "Delete my account", the app you use, and the phone number on your account.
2. We reply to confirm the request comes from the account owner.
3. Your account is deleted within 30 days of that confirmation, and we email you when it's done.

What is deleted

Your profile (name, phone number, email), saved addresses, notification settings and login details. For store and rider accounts, your store or rider profile and the bank details used for payouts.

What we keep

Records we are required by law to keep, such as payment, payout and tax records, for up to 6 years. They are no longer linked to an active account.