Get the app

Privacy Policy

Last updated: 24 September 2026

This Privacy Policy explains how Nana Logistics ("Nana", "we", "us") collects, uses, shares and protects personal information. Nana Logistics is the developer of the Nana apps listed below on Google Play and the Apple App Store, and is responsible for the personal information they collect.

This policy applies to:

  • Nana — for customers ordering food, groceries and deliveries (Android package com.nanaeats.nana_app)
  • Nana Vendor — for restaurants and stores selling on Nana (Android package com.nanaeats.nana_vendors)
  • Nana Rider — for riders who carry out deliveries (Android package com.nanaeats.nana_rider)
  • Our website, trynanaapp.com

By using any of these apps or the website, you agree to the practices described in this policy.

1. Information We Collect

All Nana apps

  • Account information: your name, phone number, email address and login details.
  • Device and notification information: a push notification token, device type and operating system, so we can send order and account notifications.
  • Usage information: how you use the app, such as the screens you open and the actions you take, and crash and performance data.

Nana (customer app)

  • Location: your device's precise location while you are using the app, to show nearby stores, price deliveries and set delivery addresses. You can turn this off in your device settings and enter an address instead.
  • Delivery addresses and contacts: the addresses you save, and the name and phone number of anyone you send a gift or delivery to.
  • Orders and payments: what you order, order history, wallet balance and payment records. Card payments are handled by our payment providers; we do not store your full card number.
  • Advertising identifier: your device's advertising ID, used to measure which campaigns bring people to Nana. You can reset or limit it in your device settings.

Nana Vendor (store app)

  • Business information: your store's name, description, address, phone number, email, opening hours and the people you give access to the store.
  • Location: your device's location, only when you set or update your store's pickup location.
  • Photos and camera: photos you take or choose from your library for your products and store, only when you choose to upload one.
  • Payout information: the bank account details your earnings are paid into.
  • Orders and deliveries: the orders your store receives, including the customer details needed to prepare them, and the recipient phone number and drop-off address of any delivery you send through the app.

Nana Rider (rider app)

  • Location: your device's precise location while you are online, to offer you nearby deliveries and show customers and stores where their order is.
  • Delivery and earnings information: the deliveries you accept and complete, your earnings, and the bank account your earnings are paid into.

2. How We Use Your Information

  1. To create and manage your account.
  2. To place, prepare, deliver and track orders and deliveries.
  3. To process payments, refunds and payouts.
  4. To send notifications about orders, deliveries and your account, and — if you allow it — offers and promotions.
  5. To provide customer, store and rider support.
  6. To prevent fraud and keep the platform safe.
  7. To understand how the apps are used and improve them.
  8. To meet our legal and tax obligations.

3. How We Share Your Information

We do not sell your personal information. We share it only as follows:

  • To complete an order: the store preparing an order and the rider delivering it receive the details they need, such as the items, a name, phone number and delivery address. Customers see the name and location of the rider carrying their order.
  • With service providers who work on our behalf: payment processing (Paystack, Flutterwave), maps and address search (Google Maps Platform), push notifications (OneSignal), hosting and storage (Amazon Web Services, DigitalOcean, Supabase), analytics (Amplitude), and email, SMS and WhatsApp messages (Resend, Customer.io, Twilio, WhatsApp). They may only use your information to provide their service to us.
  • When required by law, or to protect the rights, safety and property of our users or of Nana Logistics.

4. Data Security and Retention

We use industry-standard measures, including encryption in transit, to protect your information against unauthorised access, alteration, disclosure or destruction. We keep your information for as long as your account is active and afterwards only as long as we need it for legal, tax, accounting or dispute purposes.

5. Your Choices and Rights

  • Location, camera and photos: you can allow or deny access at any time in your device settings. Some features may not work without it.
  • Notifications: you can turn them off in your device settings.
  • Access, correction and deletion: under the Nigeria Data Protection Act 2023 you can ask us for a copy of your information, ask us to correct it, or ask us to delete it.

6. Deleting Your Account

You can ask us to delete your Nana, Nana Vendor or Nana Rider account and personal information at any time. See how to delete your account, or email us at [email protected] with the phone number on your account. We confirm the request comes from you, then delete the account within 30 days. Deletion is permanent. We keep records we are legally required to keep, such as payment and tax records.

7. Children

Our apps are not intended for anyone under 18, and we do not knowingly collect information from children.

8. Changes to This Policy

We may update this policy from time to time. We will change the date at the top and, for significant changes, tell you in the apps or by another appropriate channel.

9. Contact Us

Nana Logistics
Suite 60, MYCA7 Plaza, Kano, Nigeria
Email: [email protected]